Pollo Tropical
Customer Satisfaction Survey

Your Opinions Matter

Your opinions help create better customer service and experiences in the future.

Timely Feedback

Your timely feedback is important to have your recent visit fresh in your mind.

Get Rewarded

Get rewarded for your opinions. Reward varies, see your receipt for details.

Survey Details:
This survey is offered to recent customers with a valid receipt. The survey reward may change at any time. Upon completing the survey, if applicable, be sure to write down the survey code in the space provided to get your free reward.

PolloListens.com – Pollo Tropical Survey (FREE COUPON)

Pollo Tropical is looking for your feedback. To reward you for your valuable opinions, they are offering a free discount coupon.

To enter and get your free coupon, just visit www.pollolistens.com and complete the short survey. Be sure to write down the code provided to redeem the offer printed on your receipt.

The offer may vary, but it appears they are currently offering $2 off your next visit to Pollo Tropical.

How To Complete The PolloListens Survey

In order to successfully complete the pollolistens.com survey and get your free discount coupon, you will need a recent receipt from Pollo Tropical, with a survey code printed on it.

  • Step 1: Have your receipt ready, and be willing to answer some questions and provide your honest feedback
  • Step 2: Visit www.pollolistens.com and enter your survey code in the field provided, then click “Next”
  • Step 3: Follow the instructions and be sure to be honest in your answers (they want to hear the truth!)
  • Step 4: When finished, be sure to write down the validation code on your receipt to redeem the offer listed

Tips & Tricks – PolloListens.com Survey

The PolloListens.com survey is pretty straightforward, just be sure to answer the questions with your honest opinions, and don’t forget to write down the validation code for your free offer.

They want proof that you’ve actually completed the survey!

Survey NamePolloListens
Survey URLwww.pollolistens.com
Prize$2 off coupon
Purchase Required?Yes
Receipt Valid2 Days
Discount ValidOn next visit
RequirementsValidation code

Ready to Speak Your Mind?

14 thoughts on “PolloListens.com – Pollo Tropical Survey (FREE COUPON)”

  1. tamaramorris44@gmail.com

    My visit was a very disappointing experience. I work close to the Franchise, so I eat there quite often. I may bring back lunch for a couple of co-workers. However they have incorrectly charged me, and left items out on several occasions, and I never complained. Consequently I went into the store, and the staff members were not quite Customer Service friendly. I say this so that your staff can improve. Also the corn casserole is listed on your menu, and you no longer serve it. Multiple occasions this has happen, and I finally took the time to let you know that you need to do better. The food is great but I suggest that you put smiling friendly faces upfront to greet your customers.

    1. Es la segunda vez que no me entregan toda mi comida completa. Además que los empleados están de mal humor cuando hablas con ellos.

  2. This was sent back on March 29, I have not heard back from anyone. We loved your product and visit this location at least twice a week. I have not been back to any of your location after this happened. I look forward to speaking to someone within your leadership team.

    Good evening Mr. Taft

    This evening I attempted to purchase dinner for my family at your Delray Beach location on West Atlantic Av. I arrived at this location with my wife around 8:15p. The drive thur was wrapped around the building, I could see inside and only one customer in line. I walked in to find the most associates working the registers three. I was called up by a nice young man who I could tell was new. I order my food being very specific. I order quarter chicken with brown rice and beans, quarter chicken with white rice and beans, and a small tropichop with all the toppings on the side. I could see my tropichop showing all the way so I again asked for the toppings on the side. I had coupon for a free quarter chicken (I had completed a survey on the Linton location which I like but it’s further away from my home) now the young man did not know what to do that was ok I understand he needs to learn the process. So he asked another young man who took it to your manger (he final come out and input the coupon to take off the cost) I paid cash 11.11. At this point I was handed my reciept and I advised this order is too go it was for dining in. I also asked to make sure the staff knows to make my order to go and the tropichop with all toppings on the side. At this point a young lady took my reciept and wrote the directions for the staff and took the ladies working the line. I now could see the van I would have been behind pull away from the window. I notice a order on the counter which was two quarter chicken with with rice and black beans. The manger is now called to the window for a issue with a customer he took the food from the window and went behind the line and was not happy tossing the box on the counter and started to correct the issue when the associate working the window told him to stop customer just want a refund. Now I am still waiting for my food only to watch a associate pick up the two trays of food and move it back to the food line . This food had sat on the counter for at least five minutes while other customer moved it to get there orders and it was getting cold. The associate takes the food and starts to box it too go the frist with her hand and then she notice me watching and took a tong to move the chicken for the second box over and placed lids on the beans and dump the rice into the box. My tropichop is present with all the toppings on it nothing on the side and the two boxes of chicken and rice from the counter. I did not know my order. Number because they had taken my receipt I explain that my order is incorrect only to be told NO it’s correct and then I am hand my receipt and it has writting on too go and all the way on the side. At this point I ask to speak to the manger he as wearing the only red shirt I could see. He frist does not want to come out and speak with me and then he finally does. I explain that my topichop is incorrect but what I was upset was the fact your staff attempted to give me food that had sat on the counter then boxed. He did not want to hear my issue he never stated sorry he could of cared less. He grabs the food and tosses the topichop on to the food line and said make a new one at this point my wife could not take his attitude and asked for a refund I have been married for thirty years and this is the frist time I saw my wife lose her cool. I can say she has seen me get upset. So now I left your location only to drive to Chipotle to purchase dinner. I love your food it’s a great value for the price. We dine at many locations in south Florida and also in Jacksonville but after tonight I will not be going back to your restaurant Your manger needs to go back and have many classes on customer service. I do not know have my order number because they took my reciept to fix my order then the manger took it with my refund. I would like to invite you to visit me in south Florida with any notice to staff and you can witness what you customers see daily. I look forward to hearing from you on someone on your staff to address my issue.


  3. 1) bogus survey, I’m not downloading a stupid app so you can spam me. 2) your POS system blew off my card completely after I accidentally pulled the card too early. Had to pay cash, not a good way to start off the experience… and it’s your fault corporate. This was confirmed by the bank, they accepted the charge, then accepted the reversal, then got no further communications from your system despite 4 more tries. I suggest you figure out why your pos refused to communicate with my bank and fix the snafu. DON’T LET THIS HAPPEN AGAIN.

  4. Wanted to thank Shivan at store # 10045 for the excellent customer service
    came in late and he took geat care of me. he took his time to give me the best service.
    thank you.

  5. 11/22/19 feedback regarding the location at 8975 S Dixie Hwy, Miami, FL 33156. I’ve been coming here for 15+ years, 4 to 5 times per week for lunch, and all of the employees are excellent, especially Anup. However, I am disappointed in a new manager, I think her name is Ogali ( not sure of the spelling). Anup takes excellent care of me, and my 90 year old mother. In the course of doing so today, around 2 PM, this new manager was rude and aggressive to Anup, and made our experience there uncomfortable. There is no need for this type of behaviour, when a long time employee is helping a long time customer, and I hope that you will advise her of how to behave in a friendly and professional manner. Thank you.

  6. Rafael Cepeda Jr.

    Please, it seems that there’s a problem with the orders when wings are ordered. It’s everytime that I go there it’s always something. I like your place, but something has to change. I give my order to the kid outside and they should automatically drop the wings in the fryer, so they can start cooking. My food started getting cold while I was waiting for my wings. Sorry about this but it worry me that it’s going to continue and I’ll just go to the other one out west which is a little far for me. Thanks for listening…

  7. I couldn’t take the survey offered because I didn’t realize it needed to be done within 2 days. So I will give you honest feedback.
    I have been told several times to try the Grill Master Trio. I finally did on Saturday. What I received in my meal was very good, but I did not receive any black beans and there was very very little shredded steak. The sausage and chicken were delicious as were the sauces chosen. Mango rum and guava bbq? The yellow rice, too, was very flavorful. I only wish I had gotten everything I was supposed to get with my order. I still have my receipt if you should need any proof of purchase.

  8. Alejandro Alvarez

    Store# 10254
    Order 112643. 2/6/2020. 2:41pm
    Employe:Layle (is a Blondy guy)
    Le doy 1 estrella porq no existe una categoría más baja. Visito esta nueva franquicia porq es la más cercana de mi trabajo,pero cada vez que voy tengo una MALA EXPERIENCIA nueva:
    sirven el pollo FRÍO.
    La pieza nunca tiene el peso requerido.
    Sirven el pollo que lleva buen tiempo fuera del grill, por lo que la carne ya se siente como plástico,imposible de comer.
    El frijol negro, no es frijol sino un agua,y yo pago por frijol,no por agua de frijoles.
    La que sirven, NUNCA sirven bien el pedido,siempre falta algo,o confunden el pedido por falta de atención a lo que están haciendo.
    Antier fui y estuve casi 10 minutos parado en la caja esperando porq la empleada terminara de hablar con otra y me tomará la orden.
    Pero hoy si se extralimitaron en la falta de respeto: un empleado llamado Lyle, al cual le pedí un vaso para agua,me dio un cono de papel,le pregunto de que manera puedo llevar el agua a mi mesa, ya que el cono es imposible de pararlo.y me respondió que podía guardar el agua en un lado de la boca,mientras mastico la comida con el otro lado. FALTA DE RESPETO TOTAL.

  9. I went to complete my survey. Would not let me back on. The location was so nasty! Another customer told me “it is always like this”. The cashier was not at all friendly. The man who made my order acted like who could care less. Actually, I think he for got to add the “meat” in my wrap.
    But, the man by the grill tried to get to help. So, thank you sir.

  10. Good morning,

    I am writing to you to let you know that after $75.77 dollars that we wasted on the Store 9520 sw 137th Ave Miami, Florida 33186 on Saturday August 15 at 7:34 pm by the employee 41 Order number 939313 ,we are very disappointed with the food. The Order was incomplete, Ordered a whole chicken and got 4 pieces only, the salad was more croutons that lettuce, the fries were old and portion super small, mind you it was the whole chicken combo meal. Ordered 4 kids meal and got only 3. We will never going back to pollo tropical and will make sure to tell people about this experience

  11. I made an order for 1/4 grilled chicken meal to do a pick at the Hallandale location online but unfortunately I did not realized that my order was at the Aventura location. So when I went to pick up my order the cashier said she did not see the oder. The cashier informed me I have to go to the other location or make a new order so now I was on my lunch break and I was not able to go to the other location even though I told the cashier I have proof to show her the order I made online and it was ready for pick up!!
    Its very sad that they could not give me my order since I already paid for it with my card online. So now I paid for an order that unfortunately I was not able to pick up and Pollo Tropical received free money today, nobody cares anymore, no empathy, very poor Customer Service!!!

  12. I was disappointed with my drive thru experience. It says pork platter with 2 sides and she charged me separately. I told her it comes with 2 sides and she didn’t know how to do it. So she charged me extra. I have my receipt and what was suppose to be $19 became $25. I now have to go back because she overcharged me.

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