Customer Satisfaction Survey

Tell Charleys Survey Details

Complete the Tell Charleys survey (, and receive a coupon for a FREE fry and drink with sub purchase (reward varies, check your receipt), redeemable upon your next visit to Charleys! Previous purchase required. Must have a recent receipt with survey invitation. The receipt is valid for 3 days after purchase. The coupon is valid for 30 days.

Survey NameTell Charleys
Survey RewardCoupon for a FREE fry and drink
Time To Complete3-5 Minutes
Receipt Valid For7 Days
Coupon Valid For30 Days
Entry Limit1 per person, per receipt

How To Take The Survey

In order to take the survey and get your reward, you must have a recent receipt from Charleys available. Then, follow these steps.

  1. Have your Charleys receipt handy
  2. Visit the online survey site at
  3. Select your desired language location (US & Canada, or International)
  4. Click the button indicating you want to give feedback
  5. Then select whether you are giving location-specific feedback, or general feedback
  6. Answer each question as honestly as possible
  7. Be sure to enter your contact information when prompted
  8. Click the final “Submit” button to finalize the survey
  9. Enjoy your FREE food from Charleys!

About Charleys

Charleys is a chain of fast-food restaurants that specializes in Philly cheesesteaks. The first Charleys restaurant opened in 1986 in Columbus, Ohio, and since then, the chain has expanded to over 600 locations across the United States and around the world.

Charleys’ menu features a variety of Philly cheesesteak sandwiches, including classic options like the Original Philly Cheesesteak, as well as more unique flavors like the Pepperoni Cheesesteak and the Bacon 3 Cheese. In addition to cheesesteaks, Charleys also serves chicken sandwiches, salads, and a variety of sides, including fries, onion rings, and mozzarella sticks.

The atmosphere in Charleys restaurants is typically casual and relaxed, with a focus on providing fast and friendly service. Many Charleys locations are located in malls or other shopping centers, making them a popular choice for a quick meal while out running errands or shopping.

Overall, Charleys is known for its flavorful and satisfying cheesesteaks, as well as its affordable prices and convenient locations.

14 thoughts on “”

  1. I had the worst experience at your 3870 Lee rd store the manager Jon Ibrahim was rude after my order was wrong and he took my order and it’s on my receipt and wanted me to come inside to get my food instead of him just correcting my order he offered me a refund I eat charleys once a week and now I will never eat there again at any store this the third time I went to this location since it’s grand opening and everytime they get my order wrong that’s why I checked my order at the window. That guy must of had a bad day however you should always be kind to people regardless of personal issues as a manager you have to have customer service skills in that position all I asked was for my sandwich corrected I wasn’t rude in any way and I told him I wish he has a better day Bcus you can tell he wasn’t having a good day. Even his employee apologized and said he treats them that way as well.

  2. Slowest service I’ve ever had anywhere. Waited of 30 minutes for one sandwich and a small fry. The place was empty. I’ll never go back
    It’s store 02310 in a Walmart in Rocklin, Ca.
    You need to completely restart this location

  3. Amy L Sanderson

    I went to the Charley’s in Louisville Ky Jefferson Mall location and they gave me a receipt that tells me to to tell Charlie’s what I think and I will get a code for a free drink and fries when I order any sub well the page to do the rate and tell charlies what I think does not work so guess the Coupon is a bust.

  4. I went to the Great Lakes store and the young man with dreads in the white shirt on register told me they were only taking cash , but my friend had just order with a card not even 10 mins before me . I was very disappointed but i will not be return to this location.

  5. This store constantly changes people and they don’t train right. one day they will do coupons and the next they will come up with an excuse why they can’t. Also they seem to be more interested in their talk or whatever they are playing around doing than wanting to get orders right or done in a timely manner. The only reason I continue to come to this location is because the food at least taste decent and there is not much eles of a choice.

  6. Waited too long for order to be complete with no one in line ahead of us. Waited over 10 minutes. No trays to put our food. Room temperature was cold – only 64 degrees, per the thermostat in the room. No lids for our drinks. Tables not cleaned. Very disappointing.

  7. Good service sandwich was not same as we usually get bread was hard on ends just not same great taste maybe us sometimes your taste not same

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