Customer Satisfaction Survey

T.J. Maxx Feedback Survey Details

Complete the T.J. Maxx Feedback survey (, and receive a chance to win a $500 gift card to T.J. Maxx! No purchase required. Must be 18 or older to enter. Entries are limited to one per sweepstakes period. Check the official sweepstakes rules for more information.

Survey NameT.J. Maxx Feedback
Survey RewardChance to win a $500 gift card
Time To Complete3-5 Minutes
Receipt Valid For7 Days
Entry Limit1 per person, per receipt

How To Take The Survey

In order to take the survey and get your reward, you must have a recent receipt from T.J. Maxx available. Then, follow these steps.

  1. Have your T.J. Maxx receipt handy
  2. Visit the online survey site at
  3. Enter the survey numnber located on your receipt
  4. Enter the date and time from your receipt
  5. Click the Next button to begin
  6. Answer each question as honestly as possible
  7. Be sure to enter your contact information when prompted
  8. Click the final “Submit” button to finalize the survey
  9. Good luck with your chance to win $500 gift card!

Other Ways To Save

Here are some great ways to save money at T.J. Maxx:

  1. Shop Clearance and Markdown Sections: T.J. Maxx regularly marks down items that are out of season or no longer in demand. You can find these items in the clearance and markdown sections of the store, where you can save up to 50% or more.
  2. Sign up for TJX Rewards: T.J. Maxx’s loyalty program, TJX Rewards, allows customers to earn points for purchases that can be redeemed for discounts and rewards. You’ll also get exclusive access to sales and events.
  3. Shop on Tuesdays: T.J. Maxx often receives new merchandise on Tuesdays, which means you’re more likely to find fresh items and good deals.
  4. Follow T.J. Maxx on social media: T.J. Maxx often announces special deals and promotions on its social media pages, so following them on Facebook, Twitter, and Instagram can help you stay in the loop.
  5. Shop online: T.J. Maxx has an online store where you can find great deals on merchandise, and you can often get free shipping if you spend a certain amount.
  6. Use discounted gift cards: You can buy discounted T.J. Maxx gift cards on sites like Raise or Gift Card Granny, which can save you money on your purchases.
  7. Check for coupons: T.J. Maxx occasionally offers coupons in mailers or through its TJX Rewards program, so keep an eye out for these.
  8. Compare prices: Before making a purchase, check the prices of similar items at other stores to make sure you’re getting the best deal.

By following these tips, you can save money on your T.J. Maxx purchases and still enjoy the company’s high-quality products.

About T.J. Maxx

T.J. Maxx is a popular American off-price department store chain that offers discounted prices on a wide range of merchandise, including clothing, shoes, accessories, home goods, and more. The company was founded in 1976 and is headquartered in Framingham, Massachusetts.

T.J. Maxx operates over 1,200 stores in the United States, as well as stores in Canada, Europe, and Australia. The stores offer a constantly changing selection of products from various brands and designers at prices that are generally lower than those of traditional department stores.

The company’s off-price business model allows it to obtain merchandise from a variety of sources, including department store overstock, canceled orders, and manufacturer overruns. This allows T.J. Maxx to offer discounts of up to 60% off retail prices on products that are often comparable in quality to those found in traditional department stores.

T.J. Maxx also offers a loyalty program called TJX Rewards, which allows customers to earn points for purchases that can be redeemed for rewards and discounts. Additionally, the company has an online store where customers can shop for products and have them delivered to their homes or local stores for pickup.

Overall, T.J. Maxx is a popular destination for shoppers who are looking for high-quality products at lower prices. The company’s constantly changing selection and attractive pricing make it a favorite among bargain hunters and fashion-conscious consumers alike.

16 thoughts on “”

  1. I had a shirt that I bought for my husband that didn’t fit. So, I was returning it for a credit on my charge card. There was some confusion in the store with another person checking out, and I did not get a receipt when completing my transaction. When I arrived at the T. J. Max store on North Oracle Road in Tucson, I was met by Edith Taves who offered to help with the return. Now I often shop in this store, but I have never had reason to need help with a return. Edith looked up in her records to find my transaction. Not having the receipt caused some dilemma in finding the record of purchase. She spent her time with me in a cordial, business-like manner until the item was found and the purchase price was returned to my card. I want to thank T. J. Maxx for having Edith as an employee as she is certainly an asset to the company because of her demeanor. This is in response to survey #0665045510

  2. I was at the store in Willmar,mn. I just bought a bar of really good smelling soap. I use it all the time. The help was very nice in getting us through there. It was a good experience. A very nice store.

  3. I shopped at TJmaxx assembly sq marketplace, Somerville MA on 08/19/2023 and just checked my receipt. I am shocked that I was charged $16.99 for an item I did not buy and was not in my cart. I don’t think this was a mistake but an intentional theft by your check out staff and I recall a similar incident last year where I had found an extra charge and had it removed. At the time I thought it was a mistake but now I am convinced that it is a deliberate way to steal from unsuspecting customers.
    I have my receipt number 80713 2 9796 08/19/2023 18:05:59 1013
    Amount $76.95 paid in cash

  4. To whom it’s may concern. My name is Thuy Nguyen on 7/23/2023 I went to TJX store in 137 Teaticket Highway . East Falmouth Massachusetts. Store I been shop for 12 year since I moved to cape cod and around 3:00 pm I lost my wallet with lots of money and my phone and freestyle Libre machine in its. I ask for help I talk to couples store managers . Specially one of them his name Gabe Jess he and couples peoples who also work there some of nice people‘s go out of there ways to look for me . I just so worried almost cried because all of my important things in it’s. And amazing they’ve find my wallet with in. 5 minutes. I can’t not thank enough for everyone’s who help me specifically. Gabe Jess. Please sent them all with my heart and appreciate. Thuy Nguyen

  5. On May 8th I made a large purchase at the TJMaxx in Winder, GA. The cashier convinced me to sign up for a TJ Maxx credit card for 10% off and I agreed. I was given a temporary shopping pass while waiting for the actual credit card to arrive in the mail. Unfortunately, it never did. Nevertheless, I decided to return to the store on 6/2 to return a couple of items that I had purchased. I had my original shopping receipt so I did not expect any problems. I waited in a long line of customers only to be told by the cashier that I needed to have my temp shopping pass too in order to credit my account. I did not have it as I thought the receipt would be sufficient to get a credit back to my TJ Maxx account. (It is in every other store!) This was terribly inconvenient as it was a 20 minute drive for me. We tried calling the customer service hotline for my account number but they would not release it. I had ID with me and the cashier could’ve verified my identity. A link was even sent to my phone to confirm my identity so a new credit card could be mailed out to me again. However, I was told under no circumstance would they give me or the store cashier my credit card # for the return. How ridiculous! After all, this was a CREDIT to the account, not a purchase. I was terribly upset and returned home to retrieve the temp shopping pass. I then drove to TJ Maxx in Buford, GA (20 min drive in other direction) to return the items. I waited in another long line to be served. The 2nd cashier tried to complete the return but could not since she said my temporary shopping pass was now expired. I am beyond frustrated! Two round trips and I was not able to resolve my return. I could not believe this was how TJ Maxx does business. I was told that I have to wait until the reissued credit card arrives and then I can make a third attempt to return my items. This is NOT good customer service!

  6. My cashier, Gloria @ tjm in Meriden,ct on 5/20/2023, went over and above the needs of this customer!
    She took care with bagging my $300 dollar purchases into large bags. She then ran from her station into the pouring rain to assist me *4 times* with my
    purchases. I thanked her profusely for her genuine kindness. I would love to have had her working for my company. I hope she gets acknowledged besides from me 🙂
    I came in with a headache and left with a happy smile, largely because of G-L-O-R-I-A!!
    (don’t know her last name)

  7. Very impressed with Ally at the Rochester, Minnesota store, where I was shopping with my mom on May 15, 2023. We had a problem with an alarm clock, which required a return, and we were in that area. Allie offered her help. There was a number missing on the product number on the receipt, and, she told us she would take it to the checkout desk, complete the number, and it would be waiting for us at checkout for return, when we were ready. And, it was. She was friendly, smiling, went above and beyond to help us. She really made our day. You are blessed to have her on your team. Thank you, Allie!

  8. for comparison pricing on runway items- the pricing is getting way off, it is overpriced more than at a Neiman Marcus, Saks, Nordstrom or Bergdorf Goodman and that isn’t factoring in the rewards or gift cards promotions that are offered to customers at those stores that would reduce the price further; with tjx as a discount store to only offer one off of items and not even allowing the customer to usually return items to store, forcing mail returns only the prices need to be more competitive
    current example: item Style #:1000796049 ysl sandal has a “comparison price listed $925” which inflates the sale price to $740, at most it is $899 full price and that is at a high end luxury store with premium shopping experience included, earning reward points there and not including a promotion applied or gift card that would reduce the cost at that store in multiple sizes and color options, making it a better deal than $740. it’s also important to realize sometimes these items at tjx are defective and the customer is also taking the chance of receiving a defective item, which is an inconvenience so to pay a premium price for this isn’t justified, as a high end shopping customer I would recommend someone paying more attention to pricing and not trying to gauge customers it will drive the high end customers away -who are savvy enough to know they can pay the same price maybe few bucks more or less at their favorite high end store with better shopping quality, selection and experience. also most of these items are arriving to tjx for a reason if you read reviews on these items sold at other stores they are the less desirable styles that are ending up at tjx therefore they end up selling even at a discount at high end stores or being sent out to discount stores as rejects and should not be sold for a premium at tjx, think about the business model, doesn’t adhere to “company’s off-price business model”

  9. I was shopping at the Tjmaxx in Duluth Ga today, what a great experience. Tamari, Saleha, and Kim the store manager was great. Great customer service from Tamia giving me her opinion on matching when I ask, Saleha showing me how to tie a bow. Ms Kim very approachable thank you all. Duluth store is my favorite, very neat as well.

    Thank you!!!

  10. Jonathon Nallella

    Ms. Mary Wazni was very helpful and helped me find everything I needed ! She was very sweet and patient & took her time to show me good merchandise. I am satisfied with service and her support!

  11. Miss Albina at the Tjmax of New York, 250west 57th St, NY , NY 10107 did an amazing job,
    Thanks to her for being so pleasant and helpful!

  12. I was at tj maxx in edmond, Oklahoma today and I was extremely dissatisfied with the way an employee talked to another employee. A young lady named Michele was yelling at another employee because she was trying to help her. The other lady is always nice when I come in the store. I don’t think I will be coming in for a while. I’m very disappointed in the way Michele talked to her and I don’t want to take a chance of having to deal with that young girl. It would be nice to see older women or young ladies with better morales than that girl I seen today.

  13. Ms. Anita K is an outstanding employee of TJ MAXX located in Evergreen Park,IL. She is always pleasant and helpful.

  14. My Saleslady at the TJ Maxx in Aurora, CO was Incredible! Her expertise and knowledge in jewelry and Herbal Oils, was remarkable. Her name is Wafaa, at the store on Iliff and Parker Road.

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